Step 1: Open a Support Ticket #

• In the dashboard, go to the Support section.
• Click Open New Ticket.
• Select the department your issue relates to (e.g., Hosting, Domain, Billing).
• Fill in the subject and detailed description of your issue.
• Attach any files if necessary (screenshots, error messages, etc.).
• Click Submit Ticket. You’ll receive a confirmation email once your ticket is created.

Step 2: View Ticket History #

• To track your previous support requests, go to Ticket History.
• You can see all past and active tickets along with their status (Open, Pending, Resolved, or Closed).
• Click on any ticket to view the conversation with the support team, add replies, or upload additional files.

Step 3: Access the Knowledge Base #

• The Knowledge Base contains guides, tutorials, and FAQs to help you solve common issues yourself. You can access it by visiting https://www.rightwayhost.co.za/docs
• Search for keywords related to your problem or browse by category.
• Using the Knowledge Base can save time and help resolve issues without needing to wait for support.

Tip: Always check the Knowledge Base first for common issues, it’s a quick way to find answers before submitting a ticket.